Diplomatic Enclave Shuttle Service, a lifeline for citizens visiting embassies for visas, has come under fire for its appalling conditions.
The cafeterias, meant to serve visitors, were riddled with unhygienic practices, and substandard items were being openly sold.
Visitors complained of broken washrooms, foul odors, garbage piles, and even stables in the vicinity.
Some waiting rooms shockingly had iron beds instead of proper seating.
“The washrooms are completely unusable. There’s a terrible stench everywhere, and the waiting areas look like abandoned storerooms,” a frustrated visa applicant told APP.
Abdul Rehman, another visitor complained about overpriced, substandard food: “The cafeterias are a rip-off. They sell stale snacks at exorbitant prices, and there’s no regard for hygiene.”
Adding to the chaos, garbage piles and even stables were found in the area, creating an environment unfit for the thousands of citizens who rely on the service daily.
“This is supposed to be the federal capital, yet these conditions are worse than those in rural areas,” remarked Sana a disappointed traveler.
Following visitors’ complaints, Chairman CDA Muhammad Ali Randhawa conducted a surprise visit on Tuesday and found the service in a deplorable state.
Taking immediate action, Chairman Randhawa sealed both cafeterias on the spot and directed the Islamabad Food Authority to test the quality of food items.
Legal proceedings against the cafeteria owners have also been initiated.
“This is unacceptable. Citizens deserve better facilities,” Randhawa said while talking to media.
He has demanded an upgrade plan for the shuttle service within three weeks, emphasizing the need to transform the space into a clean, modern facility.
Currently operated under the CDA’s supervision following instructions from the Interior Minister, the service runs 10 electric buses daily to facilitate citizens.
The minister had stressed the importance of ensuring high-quality services for those seeking visas.
The CDA Chairman assured citizens that the area would soon be upgraded with top-notch facilities. “We are committed to providing the best services to the people,” he said.
CDA officials, including members of the DMA, were present during the inspection.
